FAQs

  • Therapy is a professional relationship that empowers and enables people to explore, work toward, and achieve mental health wellness and many other goals. Here at Elephant & Otter Counseling Services, we believe that a strong therapeutic relationship is the foundation of successful therapy. This means that we strive to create a warm, empathetic, nonjudgemental space in which you can bring your authentic self into sessions to explore your struggles and goals.

  • Are you adjusting to a major life change such as attending a new school, unemployment or returning to the work force, a change in relationship, or loss of a loved one?

    Are you wanting to learn about and discover ways to manage anxiety, depression, self-esteem, anger, or other mental health concerns?

    Would you like to learn skills and strategies to address personal and/or interpersonal challenges at home, in the workplace, or in your relationships or other social settings?

    Would you like to explore your identity, value, and goals to help you better understand what healthy, adaptive thinking and behavior patterns might help you achieve more fulfillment and happiness?

    If you answered yes to any of these questions, you are one of many people who could benefit from therapy. Therapy is not one-size-fits-all and is meant to be tailored to your specific needs and goals. Therapy is for anybody that is wanting to get more out of life by taking responsibility, developing greater self-awareness, and working toward positive changes.

  • At Elephant & Otter Counseling Services, we offer a variety of therapeutic treatment modalities that enable us to meet your needs and work with you in a flexible way that will allow you to achieve your goals. We currently offer individual services for teens and adults via telehealth. Read our services page for more information on some of the therapeutic modalities used.

    Elephant & Otter Counseling Services can currently provide counseling to those residing or temporarily in Massachusetts, Rhode Island, Connecticut, South Carolina, Vermont, and Florida.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item.

    You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.